Hey there! At Forkjoys, we’re not just another faceless online store—we’re a small team of kitchen enthusiasts who genuinely care about your experience. Ever wondered who’s on the other side of that email? It’s probably me, Sarah, the founder. I still reply to most customer messages myself because, honestly, I love hearing your stories.
Remember that time a customer wrote in about using our spatula to rescue a cake disaster at 2 AM? That email made my week. So whether you’ve got a question, a suggestion, or just want to share your latest kitchen triumph (or disaster—we’ve all been there), reach out. We read every message.
Prefer email? We do too—it gives us time to craft thoughtful responses. But if you’re in a hurry, try calling during our hours. And yes, that’s my personal handwriting on the sticky note in your last order. Small touches matter.
Here’s the thing—we’ve changed entire product designs based on customer feedback. That ergonomic knife handle everyone loves? That came from a retired chef’s email. So don’t hold back!
Not sure if your idea is "good enough" to share? Let me tell you about our best-selling silicone whisk. It exists because a college student wrote, "I wish my whisk wouldn’t scratch my grandma’s mixing bowl." See what I mean? Your two cents might just be the next big thing.
P.S. If you’re emailing about a late-night baking fail, include photos. We’ve got a "Kitchen Rescue" wall in the office, and your disaster could earn a spot!